Shipping policy

FULFILLMENT TIME

We understand that you are excited to receive your order, and so are we! However, we do ask that you allow 1-3 business days for our team to process your order upon confirmation of payment. Each order is hand picked by one of team members and goes through a quality control inspection. 

During sale periods and peak volumes during the holidays, we ask that you allow 2-4 business days for your order to be fulfilled before shipping. 

Some products are made to order only and it takes in average 4-6 weeks of processing time before the item is shipped. 

Once your order has been processed and shipped, a secondary shipping confirmation email with tracking number will be sent to your inbox. If you have trouble receiving this email please check your spam folder first or contact us for additional help.


SHIPPING

For orders to be shipped outside of Canada the customer is responsible for any applicable customs duties/taxes. 

Average shipping time within Canada is 3-5 business days via Canada Post.
Average North American shipping time is 3-5 business days via DHL or Fedex. International tracked shipments are expected to arrive within 14-21 business days, this excludes any weekends or holidays.


TRACKING

The tracking provided with your order is correct! Please note that the package must first travel to the sorting facility. Once it has been scanned in, the tracking number will be activated. It sometimes takes two days to cross the border from Canada, and the tracking code will not start updating until the package has reached the USA.


DELAYED PACKAGE

We have established partnerships with all our carriers and aim to deliver all packages within the quoted time frame. Please note we will not be held responsible for delays in packages that may occur due to weather, incorrect address information or carrier related issues which are out of our control. We will do our best to resolve each issue for all of our customers in regards to reshipments, claims or lost package to the best of our ability. 

In the event a package has been lost, missing or cannot confirm delivery with tracking we will process a reshipment of the order. Packages that show a confirmed delivery from carrier will be subject to investigation and not eligible for a refund until resolved. Should your package not show up, or arrive damaged, please contact us with your order number. 


CUSTOMS, TAXES AND DUTIES

Customs taxes, duties or import charges are the responsibility of the customer to be paid. We do not cover any additional charges or costs for the final delivery of the package to your destination or country. Please note these charges differ based on country laws and policies and we cannot estimate the amounts. 

If a package is returned due to refusal of customs fees, duties and taxes payment, a refund will not be applicable.