Privacy Policy

Last updated: September 7, 2026

This Privacy Policy describes how Dynamis Jewelry Inc. ("Dynamis Jewelry," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit dynamisjewelry.com (the "Site"), make a purchase, contact us, subscribe to our marketing, interact with our advertisements, or otherwise use our services (collectively, the "Services").

Please read this Privacy Policy carefully. By using the Services, you acknowledge the practices described below. If you do not agree, please do not use the Services.

1. Personal Information We Collect

The information we collect depends on how you interact with us.

Information you provide directly

We may collect:

• Contact details, such as your name, email address, telephone number, billing address, and shipping address.

• Order and transaction details, such as the products you purchase or return, order history, payment status, shipping information, and related communications. Payment card information is processed through our payment providers; we do not receive or store complete payment card numbers.

• Account information, such as login credentials and saved account preferences, if you create a customer account.

• Customer-service information, including messages, photographs, sizing information, repair or warranty details, product reviews, and any other information you choose to provide when contacting us.

• Marketing preferences, including whether you have agreed to receive promotional emails or other communications.

• Custom-order information, including specifications, personalization requests, and other details needed to create or fulfil a custom piece.

Please do not provide sensitive personal information unless it is necessary for us to assist you.

Information collected automatically

When you use the Site, we and our service providers may automatically collect information such as:

• IP address, browser type, device type, operating system, and general location derived from your IP address;

• pages viewed, products viewed, searches, referring pages, links clicked, and interactions with the Site;

• cart, checkout, purchase, and session information; and

• cookie identifiers, advertising identifiers, and similar technical data.

We collect this information through cookies, pixels, tags, software development kits, log files, and similar technologies. See Cookies and Similar Technologies below.

Information from other sources

We may receive information from companies that help us operate and promote our business, including Shopify, payment providers, shipping carriers, fraud-prevention providers, analytics providers, advertising platforms, social-media platforms, and Klaviyo. We may also receive information when another person purchases a gift for you or provides your details for delivery.

2. How We Use Personal Information

We may use personal information to:

• operate, maintain, and improve the Site and Services;

• process payments and fulfil, deliver, track, exchange, return, repair, or refund orders;

• create and manage customer accounts;

• communicate about orders, questions, custom work, warranties, repairs, or customer support;

• personalize your shopping experience and recommend products;

• send marketing communications where permitted by law and consistent with your choices;

• measure Site performance and understand how customers use our Services;

• advertise and measure the effectiveness of our advertising;

• detect, investigate, and prevent fraud, misuse, security incidents, or other unlawful activity;

• enforce our terms, protect our business and customers, and establish or defend legal claims; and

• comply with legal, tax, accounting, regulatory, and recordkeeping obligations.

We limit our collection, use, and disclosure of personal information to purposes that a reasonable person would consider appropriate in the circumstances and obtain consent where required by law.

3. Marketing Communications

We use Klaviyo to manage email marketing and related customer communications. If you subscribe, we may use your contact information, shopping activity, and engagement with our messages to send and personalize communications about products, restocks, promotions, and other Dynamis Jewelry news.

You may unsubscribe from promotional emails at any time by selecting the unsubscribe link in an email or contacting us. Unsubscribing from marketing will not stop service messages necessary to complete a transaction or respond to your request.

4. Cookies and Similar Technologies

We use cookies and similar technologies to operate the Site, remember your preferences, understand Site performance, prevent fraud, personalize content, and support advertising and measurement.

These technologies may include:

• Necessary technologies, which support functions such as navigation, account access, security, cart, and checkout;

• Analytics technologies, which help us understand visits, traffic, and Site performance;

• Functional technologies, which remember choices and improve your experience; and

• Advertising technologies, which may be used to personalize and measure advertising on our Site and on other websites or platforms.

The specific cookies and technologies used may change as Shopify, installed apps, and our business tools are updated. You can manage available choices through our cookie banner or privacy settings, where shown, and through your browser settings. Blocking some cookies may affect how the Site functions.

Where required by law, we obtain consent before using non-essential cookies. We also honour legally recognized browser-based opt-out signals, such as Global Privacy Control, where required and supported.

5. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients when reasonably necessary for the purposes described in this Policy:

• Shopify, which hosts our online store and provides e-commerce, checkout, analytics, fraud-prevention, and related services;

• payment providers and financial institutions that process transactions;

• Klaviyo and other providers that support email marketing and customer communications;

• shipping, postal, courier, fulfilment, customs, and insurance providers used to deliver and protect orders;

• analytics, advertising, and social-media providers that help us understand performance, reach customers, personalize advertising, or measure campaigns;

• technology, hosting, security, customer-support, professional, accounting, and legal service providers;

• law-enforcement, regulators, courts, government authorities, or other parties when disclosure is required or permitted by law, or reasonably necessary to protect rights, safety, property, customers, or the public; and

• a purchaser, investor, lender, adviser, or successor organization in connection with a proposed or completed merger, financing, sale, reorganization, or transfer of all or part of our business, subject to appropriate safeguards.

We may disclose information at your direction or with your consent. Our service providers are permitted to handle personal information only for authorized purposes and subject to applicable contractual and legal obligations.

Depending on the privacy law that applies to you, certain disclosures for interest-based advertising may be defined as a "sale," "sharing," or "targeted advertising," even though we do not exchange personal information for money. Where applicable, you may opt out through the Your Privacy Choices or data-sharing opt-out link on our Site.

6. Shopify

Our store is hosted by Shopify. Shopify processes personal information to provide and improve the Services, including information about your access to and use of this Site. Information you submit may be shared with Shopify and other service providers, including providers located outside your country.

To learn more about Shopify's handling of personal information and available privacy choices, visit Shopify's Consumer Privacy Policy.

If Shopify Network Intelligence or related enhanced services are enabled for our store, Shopify may use information about your interactions with our store and other merchants to provide analytics, personalization, or advertising services, subject to applicable law and the privacy controls made available on our Site.

7. International and Cross-Border Processing

Dynamis Jewelry is based in Alberta, Canada. We and our service providers may process or store personal information in Canada, the United States, and other countries where our providers operate. As a result, personal information may be subject to the laws of those jurisdictions and may be accessible to courts, law-enforcement agencies, or government authorities in accordance with applicable law.

When we transfer personal information to a service provider, we remain accountable for protecting it as required by applicable Canadian privacy law and use contractual or other safeguards appropriate to the circumstances.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including to fulfil orders, provide customer service, maintain warranty and transaction records, comply with tax and accounting obligations, prevent fraud, resolve disputes, and enforce agreements.

Retention periods vary depending on the type of information, the nature of our relationship with you, legal requirements, and operational needs. When personal information is no longer required, we will delete, anonymize, or securely dispose of it, subject to legal and technical limitations.

9. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

If you believe your account or personal information has been compromised, please contact us promptly.

10. Your Privacy Rights

Depending on where you live, you may have the right to:

• request access to personal information we hold about you;

• request correction of inaccurate or incomplete information;

• withdraw consent, subject to legal or contractual restrictions and reasonable notice;

• request deletion or erasure of personal information, where applicable;

• request a portable copy of certain information, where applicable;

• object to or restrict certain processing, where applicable;

• opt out of targeted advertising or disclosures treated as a sale or sharing under applicable law;

• unsubscribe from marketing communications; and

• make a complaint to the appropriate privacy or data-protection authority.

To exercise a privacy right, contact our Privacy Officer using the information below. Please describe your request clearly. We may need to verify your identity before completing it. You may also use an authorized agent where permitted by law; we may request proof of the agent's authority and verification of your identity.

These rights are not absolute. We may deny or limit a request where permitted or required by law and will explain our decision where legally required. We will not discriminate against you for exercising an applicable privacy right.

Canada

Canadian customers may request access to, or correction of, their personal information and may withdraw consent subject to applicable law. If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner of Alberta or the Office of the Privacy Commissioner of Canada, as applicable.

European Economic Area and United Kingdom

Where the General Data Protection Regulation or UK GDPR applies, we process personal data on one or more of the following legal bases: your consent; performance of a contract; compliance with a legal obligation; or our legitimate interests, provided those interests are not overridden by your rights and freedoms. You may also have the right to lodge a complaint with your local supervisory authority.

United States

Residents of certain U.S. states may have additional rights under state privacy law, including rights to access, correct, delete, or obtain a copy of personal information and to opt out of certain targeted advertising, sales, sharing, or profiling. Available rights vary by state and are subject to legal exceptions.

11. Children's Privacy

The Services are intended for a general audience and are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe a child has provided personal information to us, please contact us so we can take appropriate action.

12. Third-Party Websites and Services

The Site may link to websites or services operated by third parties. We are not responsible for their privacy, security, or content. We encourage you to review their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, Services, or legal obligations. The revised version will be posted on this page with an updated date. Where required, we will provide additional notice or obtain consent.

14. Contact Us

For questions, privacy requests, or complaints, please contact:

Privacy Officer
Dynamis Jewelry Inc.
Email: info@dynamisjewelry.com

We will review and respond to privacy requests and complaints within the time required by applicable law.